DNA has been providing block management services to clients in Bristol and the South West for more than 10 years.
We’re proud of our exceptionally high client retention rate – our expert property management team go out of their way to provide a professional, thorough and transparent service producing genuine cost savings without any compromise on service levels for any of your building's stakeholders.
We want our clients to feel reassured with us at the helm - we exceed best practice in every area possible, to ensure that clients can use us with confidence.
Choosing the right management company in an unregulated residential leasehold sector can be a daunting task. DNA takes the risk out of property management by following codes of practice and insurances above and beyond the legally required industry standards.
We are regulated by The Property Ombudsman (TPO), Client Money Protection (CMP) and Bristol’s Association for Letting and Managing Agents (BALMA), which all have strict codes of practice to ensure consumer protection and best practice in all areas of residential leasehold management.
Client Money Protection
|DNA goes above the legal requirements to offer our clients independent safeguarding on any money we hold on your behalf. Should you need to, you will be able to claim against the Scheme for the return of your money.|
The Property Ombudsman
|TPO is the UK’s largest government-approved redress scheme. It offers consumers a free, fair and impartial dispute resolution.|
Separate client bank accounts
|All funds for each block are kept in separate client accounts, meaning your funds will be ‘ring fenced’: not connected to our business funds. Should anything happen to our business, or the blocks we manage, your money will not be affected.|
The Bristol Association for Letting and Managing Agents (BALMA)
|We are members of BALMA, and as such must comply with the constitution and the rules of the Code of Practice.|
Software and reporting
|We use RIC'S approved comprehensive block management software, which allows us to give you any number of reports on your block’s performance, as well as log and manage issues. We update this software regularly (which auto generates email notifications), and you can log on and view key details.|
DNA specialise in managing residential developments. We're experienced, friendly, and pride ourselves on quick, transparent service.Meet the team >>
We provide hassle free property management services that can be tailored to your requirements.More >>
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